Accessibility

An Inclusive Experience In Devon

Wheelchair Accessible

Commentary Sheets For Deaf Passengers

Commentary Sheets In French, Spanish & German

Assistance Dogs Welcome

Accessibility Statement

Wheelchair users and those with reduced mobility are strongly advised to call our booking office before finalising a booking to confirm that the sailing is suitable for them to join.

Various factors, including the tide and weather, will affect the boarding location for our vessels, some of which are not suitable for wheelchairs or those who cannot manage stairs.

We endeavour to make access as easy as possible for all of our passengers and being made aware in advance of any mobility issues is extremely helpful for us. Toilet access is dependent on which vessel your cruise is on and this information can be given to you in advance if you call our booking office.

Please note that, whilst we do have same-level toilets available on certain cruises, we do not have wheelchair-adapted toilets on board either vessel.

Access onto our vessels is, for most cruises, made via a walkway or ramp however, there are some exceptions to this. Our vessels both have two decks – the upper deck is open, and the lower deck is covered and heated and so for those who are wheelchair-bound, this should be taken into account when assessing suitability of each cruise, especially during times of adverse weather conditions. For some cruises, it is necessary for us to board onto one deck and disembark from the other due to the tide. Access from one deck to the other is via a staircase with a handrail at the side.

Above all, we would urge you to get in touch with us by telephoning 01395 222144, before booking your cruise so that we can offer helpful and honest advice on the suitability of your desired cruise.

Concessions for disabled passengers and carers:

Sadly, due to the capacity restrictions on our vessels we do not offer any concessions for disabled passengers or their carer’s. Instead, we try and keep our prices as low as possible for everyone on board making our cruises accessible for all budgets.

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If you have any questions at all then please call 01395 222144 to speak to our friendly team or email info@stuartlinecruises.co.uk for help and advice.

Specific Information for loading/unloading from our cruises

Those with walking aids

We operate the boarding and unloading of our vessels via a walkway with handrails. There will be at least 1 member of crew available to assist you and you.

We advise that you let a member of crew load/unload your walking aid whilst you use the handrails on the boarding ramp.

Please note, that the vessel may move due to tides and weather during the loading operation.

Please advise us if you need help at any point during your cruise.

Those with wheelchairs

Please inform us at the time of booking if you are a wheelchair user. Some of our cruises, due to tides, may not be suitable but we will happily advise on a cruise time/date suitable.

We endeavor to have 2 crew members present to help you load/unload from the vessel.

There may be a small step to get onto the ramp and natural movement of the ramp due to the weather and tide. Our ramp is wide enough to accommodate a standard-width wheelchair.

Electric Wheelchairs

Unfortunately we are unable to get the electric wheelchairs on board. This applies to all powered chairs across the board and is due to a combination of the typical weight of these aids, as well as their typical low height from the ground, meaning that they get stuck over the lip of the walkway.

Passengers are advised that they should either bring their standard width, manual wheelchair if this is an option and if this is not an option, they are welcome to leave the electric chair at the departure point at their own risk - that is assuming they are able to manage to walk short distances to board.

Those with visual imparements